Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed to produce outcomes based on chance or other game mechanics, so previous results do not determine what happens next. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Avoid treating gambling as an investment or as a reliable source of income.

Before you play, decide how much time and money you are comfortable spending. Consider this amount an entertainment expense that you can afford to lose. Once your planned time or budget has been reached, stop playing. Do not increase your spending simply because you have lost, and do not continue playing in an attempt to recover money. Chasing losses can lead to greater losses and may make it harder to make clear decisions.

• Only gamble with money set aside for entertainment after essential expenses have been paid.
• Set a personal spending limit before you start and keep to it.
• Set a time limit and take regular breaks away from gambling.
• Do not borrow money, use credit intended for essential expenses or sell belongings to gamble.
• Do not gamble when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Never view gambling as a substitute for work, saving, investing or financial planning.
• Keep gambling separate from household budgets and important financial commitments.

You should only access gambling services if you are legally permitted to do so. People under the applicable legal age must not gamble. Do not allow another person to use your account, and do not use an account belonging to someone else. Keeping account access private helps protect you and supports safer account management.

Tools to help you stay in control

Responsible gaming tools can help you manage how much you spend and how long you play. Depending on the services and features available to your account, you may be able to set or request deposit, spending, loss or session limits, take a temporary break, or ask for your account to be closed. Read the information shown with each tool carefully, including how the setting operates and when it takes effect.

Set limits before playing

A limit is most useful when it is decided before gambling begins. Choose an amount and period that fit your circumstances, and do not set a limit based on the amount you hope to win. If you find yourself regularly reaching a limit, changing it to continue playing or feeling uncomfortable about the amount you have set, this may be a sign that you should take a break or seek support.

Take a break or self-exclude

A temporary break can create space to review your habits and focus on other activities. If you want to stop gambling for a longer period, self-exclusion may be more suitable. Self-exclusion is a request to prevent or restrict access to gambling services for a chosen period or until further review, subject to the process that applies. During a self-exclusion period, do not attempt to open another account or use another person’s account.

If you decide to close your account or request self-exclusion, consider also taking practical steps outside the account. Remove saved payment details where possible, unsubscribe from gambling promotions, use device or website blocking tools and tell a trusted person about your decision. These steps can make it easier to maintain a break.

• Use available account limits before you start playing.
• Choose a break or exclusion period that gives you enough time away from gambling.
• Do not ask for a limit to be increased when you are in the middle of a gambling session.
• Keep records of your gambling deposits, withdrawals, wins and losses so you can see the overall position.
• Review your account activity regularly and act promptly if something does not look right.
• Contact the relevant support channel if you need help understanding a safer gambling feature.

Recognising signs of gambling harm

Gambling can become difficult to control gradually. A person may first spend slightly more time or money than planned, then begin to hide activity or make decisions based on the hope of recovering losses. Recognising changes early can help you take action before the situation becomes more serious.

Warning signs may include

• Spending more time or money gambling than you intended.
• Trying to win back losses by continuing to gamble or increasing stakes.
• Feeling restless, irritable or preoccupied when you cannot gamble.
• Neglecting work, study, relationships, health, sleep or other responsibilities.
• Hiding gambling activity, deposits, losses or account statements from people close to you.
• Borrowing money, missing bills or using money intended for essentials.
• Selling possessions or seeking additional income mainly to continue gambling.
• Gambling to escape stress, loneliness, sadness, anxiety or other problems.
• Making repeated promises to stop or cut back but finding that you cannot do so.
• Feeling guilt, shame, hopelessness or distress because of gambling.

You do not need to wait until gambling causes a major problem before asking for help. If any of these signs apply to you, stop playing and consider using a limit, break, account closure or self-exclusion option. Tell someone you trust what is happening and seek independent support. A qualified counsellor or gambling support service can help you understand your options without judgement.

If gambling is affecting your finances, consider speaking with a financial counsellor about budgeting, debts and protecting money for essential needs. If gambling is affecting your mental health or personal safety, seek assistance from an appropriate health or crisis service in your area. If you feel at immediate risk of harming yourself or someone else, contact emergency services or a suitable crisis support service without delay.

Getting help and protecting your account

Support is available across Australia through gambling help services, health professionals, financial counsellors and community organisations. You can look for an appropriate service in your state or territory, speak with your doctor or contact a qualified counsellor. Many services provide confidential information and can support both people who gamble and their family members or friends.

A trusted person can also be an important source of support. Explain what you want to change and ask them to help you stay accountable. You might ask them to help review a budget, check in during a break or encourage you to attend an appointment. Support from family or friends does not replace professional advice, but it can make it easier to take the first step.

Account and security responsibilities

Keep your login details, payment information and personal information secure. Use a strong password, do not share access and sign out on shared devices. If you believe someone has accessed your account, or if your account activity does not match your own activity, stop using the account and raise the matter through the available account support process.

Responsible gaming works best when it is treated as an ongoing habit rather than a one-off decision. Review your gambling from time to time, compare it with your budget and notice how it affects your mood, relationships and responsibilities. If gambling stops being fun or begins to create concern, take action early. Spinline Casino encourages players to make informed choices, use available safer gambling tools and seek independent help whenever it is needed.

1. Stop gambling if you feel unable to stay within your planned time or spending limit.
2. Use an available break, closure or self-exclusion option.
3. Tell a trusted person and avoid gambling alone with the problem.
4. Seek support from a qualified gambling, health or financial service in Australia.
5. Get urgent assistance if gambling is connected with immediate risks to your safety or wellbeing.