Privacy Policy

About this Privacy Policy

Spinline Casino respects the privacy of players and aims to handle personal information in a clear and responsible way. This policy applies to information collected through the website, account services, customer support channels and related gambling activities. It should be read together with the website’s other terms and conditions, including any information about account use, payments, verification and responsible gambling.

Personal information means information that identifies you or could reasonably be linked to you. The information handled by an online casino can vary depending on how you use the website, which services you access and what information is needed to meet security, verification and legal requirements. You may be asked to provide information when registering, signing in, making a deposit or withdrawal, contacting support, taking part in account checks or using other available features.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, you may be asked to provide it separately. You can withdraw consent for marketing communications at any time, although withdrawing consent does not affect processing that is needed to provide account services, protect the website or meet a legal obligation.

This policy is intended to provide general information for players in Australia. Privacy rights and obligations can depend on the nature of the information, the service involved and applicable requirements. If you have a question about how your information is handled, contact the privacy support address listed below.

Information we handle and why

Spinline Casino may handle different categories of information in connection with your use of the website. We seek to collect information that is reasonably relevant to the service being provided and to use it for clear business, security and compliance purposes.

Account and contact details

This may include your name, date of birth, contact details, login information, account preferences and information you provide when creating or managing an account. These details are used to set up and operate your account, communicate with you, provide support, confirm account activity and deliver services you request.

Identity and verification information

To help maintain a secure gambling environment, the site may handle identity information and verification documents. This can include information used to confirm your identity, age, account ownership or other details needed for checks. Verification information may also be used for security, anti-fraud, responsible service and compliance purposes.

Payment and transaction records

The site may handle information about deposits, withdrawals, gaming activity, account balances, transaction history and payment status. Payment details may be processed through payment providers, and the amount of information available to the site can depend on the payment method used. These records help process transactions, investigate disputed activity, prevent fraud, maintain accurate account records and meet applicable obligations.

Device, technical and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location information, pages visited, access times, referring pages and information about how features are used. This information helps the site operate properly, understand performance, identify unusual activity, improve the user experience and protect accounts and systems.

Support and communications

If you contact customer support or privacy support, records of your messages, requests and any information needed to respond may be kept. Communication records help investigate questions, resolve account issues, verify requests, improve support and maintain a reliable history of important account interactions.

Common purposes for using information

• Creating, maintaining and securing your player account.
• Providing casino services and processing account activity.
• Checking identity, age, account ownership and other required details.
• Detecting, preventing and investigating fraud, misuse, collusion and other suspicious activity.
• Processing deposits, withdrawals and related transaction enquiries.
• Providing customer support and responding to privacy requests.
• Maintaining, testing and improving the website, systems and security controls.
• Sending service communications, such as account, security and transaction messages.
• Sending marketing communications where permitted and where you have provided the relevant consent or preference.
• Meeting legal, regulatory, accounting, dispute-resolution and record-keeping requirements.

Cookies, sharing, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep parts of the site working, support account sessions, understand website usage and help identify security risks. Some cookies may be necessary for core functions, while others may help with analytics, preferences or relevant communications. The information collected through these technologies may be linked with other account or device information where appropriate.

You can manage or restrict cookies through your browser settings. Depending on the browser and the choices you make, disabling or deleting cookies may affect the operation of some website features, account sessions or preferences. Browser settings can also allow you to review or remove stored cookies.

Service providers and other disclosures

Information may be shared with trusted service providers that help operate the website and provide related services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, communications, customer support, security, analytics or record management. Access should be limited to information needed for the relevant service, and providers may be required to handle it securely and only for authorised purposes.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected unlawful or harmful activity; resolve a dispute; enforce applicable terms; or comply with a valid legal or official request. If information is handled by a provider in another country, it may be subject to the laws of that location. Appropriate steps should be taken to manage information in a manner consistent with applicable privacy requirements.

Security and retention

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring and secure handling procedures. No website or method of transmission can be guaranteed to be completely secure, so players should keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Information is kept only for as long as it is needed for the purpose for which it was collected, for legitimate business needs, or for applicable legal, security and dispute-resolution requirements. Closing an account does not necessarily result in the immediate deletion of every record. Some account, verification, payment, transaction, security or support records must be kept for a period required by law, even after an account is closed. When information is no longer required, it should be securely deleted or de-identified where appropriate.

Your privacy rights and choices

Depending on applicable privacy requirements and the circumstances of your request, you may be able to ask for information about how your personal information is handled and exercise the rights described below. Requests may need to be checked before they are completed so that information is not disclosed to the wrong person. We may also need to retain certain information or refuse a request where doing so is permitted or required by law.

• Access your personal information and receive an explanation of how it is being used.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information, subject to records that must be retained or other lawful reasons for keeping it.
• Withdraw consent to marketing communications and change marketing preferences.
• Ask questions about the collection, use, sharing, security or retention of your information.
• Raise a concern if you believe your information has not been handled appropriately.

To exercise your rights, request access, ask for a correction, request deletion or withdraw consent to marketing, contact support@spinlinecasino.click. Please describe your request clearly and provide enough information for the relevant account or records to be identified. Do not send unnecessary payment details, passwords or other sensitive information in your initial message. If additional information is needed to verify your identity or complete the request, it will be requested through an appropriate support process.

You can usually manage marketing preferences through the unsubscribe or preference options included in a marketing message. You may also contact support@spinlinecasino.click to withdraw consent to marketing communications. Service messages relating to account security, transactions, verification, important changes or support may still be sent because they are necessary for the operation and protection of the account.

The website may update this Privacy Policy from time to time to reflect changes in services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, with the revised date or other notice where appropriate. Players should review this page periodically to remain informed about how information is handled. If a change is important, further notice may be provided through an appropriate account or website communication.